This New-Media Series documents the dramatic and harrowing interactions of call-center agents, and the customers who rely on them in their darkest hour. From being locked out of their online banking, to a missing food delivery that has been marked as 'completed,' these are the faceless heroes who right the wrongs and shoulder the burden of modern-day customer-service. Each episode explores the industries that make-and-break our society, emphasizing the importance of human-connection and questioning the reliance of automation. 'Thank you for Calling' pulls back the curtain on those who patiently and relentlessly accommodate those who have reached their desperate last resort; having to talk to an actual person.
